This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of https://rayalabouroflove.com website.

The domain name https://rayalabouroflove.com (hereinafter referred to as “Website”) is owned by Sattva Energy Food’s, a company incorporated under the Companies Act, 1956 with its registered office at ,33 Kohinoor Planet, Behind Spicer College, Aundh Pune 411007.

Welcome to https://rayalabouroflove.com [Sattva Energy Food’s]. In using the service of Sattva Energy Food’s, you are deemed to have accepted the terms and conditions listed below- All products/services and information displayed on https://rayalabouroflove.com constitute an “invitation to offer”. Your order for purchase constitutes your “offer” which shall be subject to the terms and conditions as listed below. https://rayalabouroflove.com reserves the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of https://rayalabouroflove.com prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.

Eligibility for Membership

Use of the Site is available only to persons who can form legally binding contracts under applicable law. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age, you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below that of 18 years, your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption, the sale or purchase of which to/by minors are strictly prohibited. https://rayalabouroflove.com reserves the right to terminate your membership and refuse to provide you with access to the Site if https://rayalabouroflove.com discovers that you are under the age of 18 years. The Site is not available to persons whose membership has been suspended or terminated by https://rayalabouroflove.com for any reason whatsoever. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement. Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of https://rayalabouroflove.com you agree to be bound by the terms and conditions

Account and Registration Obligations.

“Your Information” is defined as any information you provide to us in the registration, buying or listing process, in the feedback area or through any email feature. We will protect Your Information in accordance with our Privacy Policy. If you use the Site, you are responsible for maintaining the confidentiality of Your Account and Password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under Your Account or Password. https://rayalabouroflove.com shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password, you should notify us by contacting us immediately through the address provided below. If https://rayalabouroflove.com has reason to believe that there is likely to be a breach of security or misuse of the https://rayalabouroflove.com Site, we may require you to change your password or we may suspend your account without any liability to https://rayalabouroflove.com.

You also agree to: Provide true, accurate, current and complete information about yourself in https://rayalabouroflove.com ‘s registration form (such information being the “Registration Data”), maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if https://rayalabouroflove.com has reasonable grounds to suspect that such information is untrue, inaccurate, and not current or not in accordance with the User Agreement, https://rayalabouroflove.com has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site.

Cancellation by https://rayalabouroflove.com

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

Offers, Discounts, Codes & Program’s

You agree, understand and confirm that no two offers can be used simultaneously on https://rayalabouroflove.com. Also, when the prices are reduced by way of a sale, no offer, code or program’s will be applicable. In other words, offers, discounts, codes and programs are individually applicable only on MRP unless explicitly allowed by https://rayalabouroflove.com.

Credit Card Details

You agree, understand and confirm that the credit card details provided by you for availing of services on https://rayalabouroflove.com will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details when making payment https://rayalabouroflove.com. Your credit card information never reaches https://rayalabouroflove.com, we just get pass, hold or fail message from our payment gateways. The said information will not be utilized and shared by our payment gateways or https://rayalabouroflove.com with any of the third parties unless required for fraud verifications or by law, regulation or court order. https://rayalabouroflove.com will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively on you.

Fraudulent /Declined Transactions

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

Returns & Refund Policy

As all our products are food items, unfortunately we can’t offer you a refund or exchange. All goods are exempt from being returned as they are perishable.
Exchanges (if applicable)
We only replace items under specific conditions – if they are defective or damaged and are un-opened. If you need to exchange it for the same item, send us an email at [email protected] or call us at +91 77220 25888 within 5 days of delivery and send your item to:

Sattva Energy Foods

33 – Kohinoor Planet, Behind Spicer College,
Opp. Rohan Nilay, Aundh,
Pune – 411007

Refunds are processed in a maximum of 15 days. A refund cheque will be deposited in your bank account in case of Cash on Delivery orders. The cheque will be made in favor of the “Billing Name” you used when placing the order. For prepaid orders through Net Banking, Debit Card or Credit Card, the amount will be transferred back into the account/card. Orders can only be cancelled and fully refunded before your shipment has been dispatched. Please email us at [email protected] with any questions or needed support. We will be unable to cancel orders once the order is shipped.
 Shipping of the Item
To return your product, you should mail your product to:

Sattva Energy Foods

33 – Kohinoor Planet, Behind Spicer College,
Opp. Rohan Nilay, Aundh,
Pune – 411007

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Disclaimer of Liability

The material is displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy.

Subscription plan

No cancellation once order is confirmed.
No on-boarding fee, nor any minimum order value.
The above mentioned points are subject to change at any point.

Variation

https://rayalabouroflove.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Complaints

Hopefully, you will be satisfied with our products and service. However, in case you are not satisfied, please email on [email protected].

Governing Law and Jurisdiction

These terms and conditions are to be construed in accordance with the laws of India and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Indian courts.

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Name : Anand Gupta
Company name : Sattva Energy Food’s
Company address :  33 Kohinoor Planet, Behind Spicer College, Aundh, Pune 411007
Phone :+919822032419
e-mail id: [email protected]

Privacy Policy

By using the Platform and/ or by providing your information, you consent to the collection and use of the information you disclose on the Platform in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. You may withdraw your consent to collection and use of information anytime. Please do note that withdrawal of consent will hamper your access to products/services on the Platform.  
If the Platform allows You to post and upload any material on the Platform, You hereby undertake to ensure that such material is not offensive and is in accordance with applicable laws. Further, You undertake not to:
Defame, abuse, harass, threaten or otherwise violate the legal rights of others;
Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information through any bookmark, tag or keyword;
Upload files that contain software or other material protected by applicable intellectual property laws unless You own or control the rights thereto or have received all necessary consents;
Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Platform;
Engage in any activity that interferes with or disrupts access to the Platform (or the servers and networks which are connected to the Platform);
Collect or store data about other Users.
Use the Platform or any material or Content for any purpose that is unlawful or prohibited by the Terms;
Violate any applicable laws or regulations for the time being in force within or outside India;